1. Data Collection

At Accel Fintech Pvt Ltd, we prioritize the protection of your personal information and are committed to being transparent about the data we collect. We collect personal information that you voluntarily provide to us when you register on our website accelfintech.com, make a purchase, or interact with our services in any other way. This information may include your full name, email address, postal address, phone number, and payment details such as credit card information.

Additionally, we automatically collect certain information when you visit our website. This data includes information about your device, browser, and IP address, as well as how you interact with our website. We may collect data on the pages you view, the time spent on each page, and the links you click. This automated data collection helps us understand how users engage with our services and enables us to optimize and improve your experience.

We may also use cookies and similar tracking technologies to collect data about your preferences. Cookies are small data files stored on your device that help us remember information about your visit, such as your login status and personalized settings. You can choose to disable cookies in your browser settings, but doing so may affect the functionality of certain parts of our website.

2. Data Usage

The personal information we collect is used to provide and enhance the services offered by Accel Fintech Pvt Ltd. We use your data to process orders, facilitate transactions, and deliver products or services to you. This includes sending order confirmations, delivery updates, and customer support responses. Your data also allows us to customize your experience on our website, ensuring that you receive relevant content and personalized recommendations.

In addition to these operational uses, we may use your personal information to communicate with you about important updates, promotional offers, or other news related to our products and services. For example, we may send you emails about new product launches, special discounts, or upcoming events. You have the option to unsubscribe from promotional communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

We also analyze the data we collect to better understand how our users interact with our services. This analysis helps us identify usage patterns, measure the effectiveness of marketing campaigns, and detect potential issues with our services. By understanding user behavior, we can continuously improve our offerings and ensure that we meet the needs of our customers.

3. Data Sharing

At Accel Fintech Pvt Ltd, we take the privacy of your personal information seriously and only share your data with trusted third parties when necessary. These third parties include vendors, service providers, contractors, and partners who assist us in operating our website, processing payments, and delivering services. For example, we may share your payment information with a payment processor to complete a transaction or provide your shipping details to a courier service for delivery.

We ensure that any third party that receives your personal information is contractually obligated to maintain the confidentiality and security of your data. These partners are only permitted to use your information for the purposes of performing the services we have engaged them for, and they are prohibited from using it for any other purpose. We do not sell, trade, or rent your personal information to third parties for marketing or advertising purposes.

In certain circumstances, we may also disclose your personal information to comply with legal obligations or respond to lawful requests from public authorities. For example, we may share your data if required by law, in response to a court order, or in connection with an investigation into fraudulent or illegal activities. In all such cases, we will only share the minimum amount of information necessary to fulfill our legal obligations.

4. Data Retention

Accel Fintech Pvt Ltd retains your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy. The length of time we retain your data depends on the type of information and the context in which it was collected. For example, we retain transaction records and payment information for as long as required by financial reporting and legal obligations. Similarly, we keep customer support communications for a limited time to resolve any issues that may arise after a service interaction.

In some cases, we may retain personal information for longer periods if required by law, or if it is necessary for our legitimate business interests, such as fraud prevention or dispute resolution. When your data is no longer needed, we take appropriate steps to securely delete or anonymize it, ensuring that it cannot be accessed or used by unauthorized parties. We regularly review our data retention policies to ensure compliance with applicable laws and best practices.

5. Data Security

We understand the importance of safeguarding your personal information and have implemented a range of technical and organizational measures to ensure its security. These measures include encryption, secure storage systems, firewalls, and regular security audits. Our website also uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers, protecting it from interception or tampering during transit.

In addition to these technical measures, we have implemented strict access controls to limit the number of employees and third parties who can access your personal information. Access to sensitive data is restricted to those who need it to perform their job functions, and they are required to follow strict confidentiality agreements. We also provide regular training to our staff on data security best practices to ensure that your information is handled responsibly.

Despite our best efforts, it is important to note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will promptly notify affected users and take steps to mitigate any potential harm.

6. User Rights

As a user of Accel Fintech Pvt Ltd's services, you have certain rights regarding your personal information. These rights include the ability to access the data we hold about you, request corrections to any inaccuracies, and ask for your data to be deleted in certain circumstances. You also have the right to object to the processing of your personal data or request restrictions on its use.

If you would like to exercise any of these rights, please contact us at our office located at 225, Siddhraj Zori, Sargasan, Gandhinagar, or via the contact form on our website accelfintech.com. We will respond to your request in compliance with applicable data protection laws. In some cases, we may need to verify your identity before fulfilling your request to ensure the security of your personal information.

Additionally, you have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated. We encourage you to contact us first to resolve any concerns, and we will do our best to address your issue promptly.

7. Policy Updates

Accel Fintech Pvt Ltd may update this privacy policy from time to time to reflect changes in our practices, regulatory requirements, or other operational needs. When we make changes to the policy, we will revise the "Last Updated" date at the top of the page and provide a notification on our website or via email if the changes are significant. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

By continuing to use our services after any updates to this privacy policy, you agree to the revised terms. If you do not agree with the changes, you should discontinue your use of our website and services. If you have any questions or concerns about the changes, please feel free to contact us for clarification.

Our goal is to ensure that you have full control over your personal data and that you are informed about how we collect, use, and protect your information. We are committed to maintaining transparency in our privacy practices and will always strive to uphold your trust in us.